Privacy Policy

This Privacy policy was published on 1st June, 2024

Introduction

At PDF Editify, we value your privacy and are committed to protecting your personal information. This policy outlines the types of information we collect, how we use it, how we share it, and the measures we take to keep it secure. We aim to make our policies transparent and straightforward. If you have any questions or comments about this policy, please contact us.

Scope of Privacy Policy

This Privacy Policy applies to information obtained through your use of our website (pdfeditify.com and related sub-domains).

Changes to Our Privacy Policy

We may update this Privacy Policy periodically. Changes will be indicated by updating the "Published Date" at the top of this policy. For significant changes, we will provide additional notice (e.g., website notification or email).

Information We Collect

1. Information You Provide to Us:
  • Account Information: When you register for an account or make a purchase, we collect your contact information (such as email address) and billing information (such as name, credit card details, billing address, and VAT number). Please note that we do not store any payment-related information on our system, as that is handled securely by Stripe, our payment processor.
  • User Files: We store user-uploaded files and processed output files to allow you time to download them. Files are stored temporarily and securely. Paid users can choose to save files within our system for later use.
2. Technical Information:
  • Web Logs: Our servers automatically record information sent by your browser when you visit our website. This may include your IP address, browser type and settings, the date and time of your request, and cookie data.
  • Error Reporting: Our software collects error information to help us improve our products. This can include error details, system information, and product version.
  • Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance functionality and recognize you across different services and devices.
3. Information from Third Parties:
  • Third-Party Services: We may collect information from third-party services, such as when you use "Sign in with Google." This includes your email address and any other information authorized by the third-party service.

How We Use The Information We Collect

  • Service Provision: To provide and maintain our services.
  • Communication: To communicate with you, respond to inquiries, and provide customer support.
  • Billing: To process payments and manage your account.
  • Improvement: To improve our products and fix issues.
  • Security: To prevent fraud and ensure security.

How We Share Information

  • Service Providers: We share information with third-party companies that process information on our behalf, such as payment processors (e.g., Stripe) and cloud hosting services (e.g., DigitalOcean, Cloudflare).
  • Legal Compliance: We may disclose information to comply with legal obligations or to protect the rights and safety of our users and the public.
  • Sub-Processors: We use sub-processors for specific activities (e.g., Google for analytics, Mailgun and Postmark for communication).

How We Store and Secure Information

Security Measures

We use SSL for data transmission and implement various technical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.


Data Retention:
  • Account and Payment Information: We retain your account information for as long as your account is active.
  • User Files: Uploaded or processed files are deleted after processing, and no backups are created. However, paid users have the option to store files for later use.
  • Support Files: Files shared with our support team are stored temporarily for troubleshooting purposes.

International Data Transfers

By using our services, you consent to the transfer and storage of your information outside of your home country, including to Finland and UK, where our data processing activities are primarily conducted.

How We Store and Secure Information

Security Measures

We use SSL for data transmission and implement various technical safeguards to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.


Your Rights and Choices
  • Access and Update: You can access and update your personal information through your account settings.
  • Deletion: You can request the deletion of your personal information.
  • Objection: You can object to the processing of your information.
  • Cookies: Control cookie settings through your browser.
  • Regulatory Complaints: If you are in the EEA, you can lodge a complaint with your local data protection authority.

Children's Privacy

Children under 16 are not allowed to use PDF Editify services without parental consent where applicable. If you believe your child is using our services without consent, please contact us.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us.